Returns + Exchanges
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Cancellations: If you want to cancel products that are not defective or incorrectly supplied, then you must inform us of this within 7 working days of delivery. You must take reasonable care of the products that you wish to cancel and should not use them, and return within 14 days of receiving with all the original packaging.
Defective or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are defective or incorrectly supplied on delivery then you must note the details of any error and inform us (by post, phone or e-mail only) within 7 working days of delivery. If you fail to give notice in accordance with this clause, the products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the products accordingly.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.
All refunds will be paid, after any products, which have been delivered to you, are returned to us unused and in their original packaging. In the case of defective or incorrectly supplied goods, we may offer you a replacement product. In the case of cancelled goods we will only refund the value of the goods and the delivery costs are not refundable. The refunds will be issued in the same form as was utilised for payment and will be subject to our right to withhold amounts for products which are damaged on return.
Items purchased online at www.paradiserowlondon.com cannot be exchanged or returned at any stores which may sell our products.
If an alternative style is required, please return your purchase as detailed above and repurchase as before.
For further information please contact us at
+44 (0)7414 110 114